Skip to content
ClaimTrace

Frequently asked questions

Questions about ClaimTrace.

What the platform is, who it is for, and what it handles. If your question is not covered here, our team is happy to answer it directly.

What is ClaimTrace?
ClaimTrace is an insurance investigation management platform designed to help investigation companies manage cases, field teams, evidence, reports, clients, billing and operational information.
Who is ClaimTrace for?
ClaimTrace is primarily designed for insurance investigation companies, with capabilities for insurers and claims teams that need visibility into outsourced investigations.
Can insurers use ClaimTrace?
Yes. ClaimTrace can provide controlled client-facing access for insurers and claims teams depending on the organization’s setup and selected capabilities.
Does ClaimTrace manage investigators?
Yes. Investigation companies can use ClaimTrace to manage investigator and tracer assignments, workloads and case activity.
Can ClaimTrace manage invoices?
ClaimTrace includes workflows for case-linked invoicing and financial visibility.
Does ClaimTrace support evidence?
Yes. Investigation evidence and supporting documents can be associated with the relevant case.
Can ClaimTrace integrate with other systems?
ClaimTrace is designed with integration capabilities. Specific integrations depend on technical requirements and implementation scope.
Can I request a demo?
Yes. Use the Request a Demo form and the ClaimTrace team can discuss your organization’s workflow and requirements.
Does ClaimTrace work for large investigation companies?
ClaimTrace is designed to scale with investigation operations. Larger organizations can discuss case volumes, users, integrations and other requirements with the team.
Can ClaimTrace be customized?
Certain workflows, integrations and enterprise requirements can be discussed during implementation planning.

Read more

Features Everything ClaimTrace handles, module by module. Pricing Plans, what each includes and how pricing is tailored. Security How access, permissions and case information are structured.

Still have questions?

Talk to the ClaimTrace team.

Tell us how your investigation operation works and we will answer against your actual workflow, not a generic one.

Talk to Our Team Request a Demo
  • Guided walkthrough
  • Built around your workflow
  • No obligation